Support Line
What is the Film and TV Support Line?
Need to speak to someone about your mental health and wellbeing, financial worries, or a legal matter? Not sure where to turn to?
Our free and confidential 24/7 Support Line is available to everyone working behind the scenes in film, TV, and cinema. Whether you’re a freelancers or salaried employee, from makeup artists to VFX teams, Production Managers to Casting Agents, you can reach out. We also support office workers in sales, finance, marketing, exhibition, or distribution.
Live chat support
Live chat is also available via the chat icon in the bottom right of your screen.
Whatever your role behind the scenes in the industry, our friendly, professional advisers are here to help you.
Talk to someone right now
Call our free and confidential 24-hour Support Line to speak to one of our friendly and helpful advisers.
Reaching out was hard to do but they were super friendly and went above and beyond to help me.Anonymous, Distribution Manager
Support available to you
Our friendly, supportive team of advisers can talk to you about anything, even if you just want in-the-moment support in the form of someone to listen to you.
They can also help with more specific support, including for issues such as:
- Depression and anxiety
- Debt and money worries
- Bereavement
- Relationship and marital problems
- Work stress, relationships. and change
- Self-esteem
- Anger issues
- Addiction
- Mid-life concerns
- Menopause
- Commitment issues
- Trauma
- Self-identity and LGBTQ+ issues
- Discrimination and racism
How our advisers can support you
Once you get in touch, our advisers will ask several questions about your circumstances and the issue or issues you need support with. Next steps could include up to six structured short-term solution focused sessions with a BACP-accredited counsellor.
These can take place by phone, video link, or face-to-face, and you should be able to speak to your counsellor within a week or so – which is much quicker than accessing support through the NHS or other means.
You could also be assigned to an online Cognitive Behavioural Therapy course that you work through at your own pace.
Whatever the outcome, talking about a problem is the first step – and we’re here to help. All our calls are completely confidential and it’s totally up to you if you want to go ahead with whatever next steps our advisers might suggest.
Depending on your situation and needs, we also have other services available to you, which our advisers can talk you through and help you access. These include:
You can get personal and professional legal advice about a range of issues, including:
- Employment law – Informal processes, mediation, grievances, appeals
- Civil litigation – Disputes between individuals, small, fast track and multi-track claims
- Consumer law – Rights and obligations after purchasing products or services
Our advisers can cover areas such as:
- Dealing with creditors, debtors, bailiffs, CCJS
- Legislation regarding credit protections, ISAs
- Tax information
- Benefits
- Pensions, mortgages, investments
Other support services
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Mental health and wellbeing
Support to help you manage your own mental wellbeing, and help others to do the same.
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Financial support
From one-off grants to help you in a crisis, to useful tools like our budget planner and benefits calculator.
