Digital Delivery Manager

Reports to:                 Head of Client Services

Contract:                    Permanent Full Time

(We support flexible working, with many of the team working in a variety of ways, including working from home, flexible hours and other variations. Please talk to us at interview about the flexibility you may need.)

Salary:                        £50,000 – £65,000 depending on experience

Location:                    London office and home based


About the Film and TV Charity

The film, TV and cinema sector is a jewel in the UK’s crown, both in terms of our exceptional creative talent and the sector’s growing economic importance, but a culture of long hours, challenging conditions, and an acceptance of a long-held status quo also mean it can be an incredibly tough sector to work in, with the retention of talent an ongoing problem as a result.

In 2019, research commissioned by the charity found that 9 in 10 working behind the scenes had experienced poor mental health. The pandemic has only served to exacerbate the problem, while the harrowing conversations that followed the Black Lives Matter protests in 2020 have further highlighted the systemic nature of discrimination.

Since the introduction of the Film and TV Support Line in 2018, the charity has been on an exciting journey of change and has joined industry partners at the forefront of the movement to make work better for everyone in the industry. As well as providing mental health and financial support and practical resources that are making a difference to thousands of people every year, we have committed to ensuring our services are relevant to and engaging with everyone in the industry, at every stage of their career, no matter what their background. This has included a commitment to becoming an actively Anti-Racist organisation. This means an honest look at the charity, our internal policies and all our outputs going forward. We recognise the importance of long-term investment in this process as we make permanent, structural changes to ensure support is readily accessible to Black, Asian and minority ethnic people in our industry. We are also applying the same principles to other under-represented groups.

 Role Overview

As the Digital Delivery Manager, you will be responsible for the effective delivery of our digital-first approach to offering a suite of support services to our beneficiaries working in the film and TV industry.


Main Areas of Responsibility

  • Responsible for planning, maintaining and developing our digital services and platform, ensuring our offer reflects industry values, is cost effective and places user experience at its centre
  • Ensuring our digital service platform is intuitive and enables seamless, curated client journeys
  • Help to define and drive forward our digital offering ensuring alignment across our clients needs
  • Manage the continuous development and delivery of new digital products and services
  • Act as a champion of our digital first approach inside and outside the organisation
  • Articulate our digital vision and obtain buy-in from our stakeholders
  • Ensure all digital products and services are delivered on time and within budget
  • Oversee risk and issue management by ensuring mitigations are in place and resolved through agreement with various parties



  • To operate in a way that ensures you are recognised as a role model for the Charity’s core values and behaviours
  • Ensure that you fully understand and implement agreed safeguarding policies and procedures as relevant.
  • To undertake any other works as could be expected
  • To be prepared to travel to meetings across the UK and be away from home overnight occasionally, as the job reasonably demands.



Skills & Capabilities Required:

  • Proven experience delivering excellent digital services to consumers
  • Experience of shaping and implementing digital strategies
  • Complete familiarity with the digital production cycle – including briefing, estimating, risk management, project control and management
  • Have strong ideas and enthusiastic opinions about things like usability, app development, web trends, design and outreach
  • Creative and technical
  • Strong project management skills
  • Confident and engaging copywriter
  • Awareness of digital technologies and agile delivery methods
  • Passionate about creating user-centric products that meets the needs of our clients
  • A tenacious individual with a “can do” attitude
  • Self-motivation and able to take responsibility
  • Comfortable working in a matrix organisation
  • Flexible in your working approach
  • Understanding of how the film and/or television industry works


 What we look for in a candidate

An understanding of how the film and/or television industry works is preferable, as is a real desire to be part of a team that is passionate about making a difference. You will be a committed team member but also confident working on your own initiative.

This hands-on role is both creative and technical and will play a key role in the expansion and development of the charity’s digital services.

Diversity statement

The charity recognises that people from some backgrounds are under-represented in the film and TV industry and in the third sector and is committed to doing what it can to correct this. Therefore, we are especially keen to receive applications from people of colour; people with disabilities; those who identify as LGBTQIA; people with a mental health condition; and people who identify as working class now or in the past.

If you need us to make any adjustments to our recruitment process, we will be happy to support you


Closing date for applications:  13th September

If you would like to receive the full job description for this role, with details on how to apply, please contact Lizzy Clark:

[email protected] | 020 7820 7333


This is not an exhaustive job description and may be subject to change according to the needs and development of the role. It is expected that the post holder may undertake such other duties as may reasonably be requested.