Live Chat

As well as our 24-hour Film and TV Support Line, you can also speak to an adviser through our Live Chat service. 
A young photographer is sat up on a railing on set in a carpark. They are holding a Pentax 35mm film camera and has a pair of headphones around their neck.

We’re here to help if you’re feeling stressed or if you’re just not feeling yourself. Our team can help with problems at work, if you want to talk about an issue that’s negatively affecting your life, or if you just want someone to listen.

What our Live Chat service is for

Our Live Chat service is provided by Health Assured – a professional counselling service.

  • The advisors are qualified to talk to you about any issues related to your wellbeing.
  • The advisors are not able to help with any queries about fundraising, events, or questions relating to a specific application. Please email [email protected] for any other enquiries.

Accessing the Live Chat service

When you click through to the Live Chat, a chat box will open in a new tab. Please state that you are accessing the service via the Film and TV Charity. 

If no advisers are available due to high demand, please wait and try again later. 

Alternatively, you can call our support line on 0800 054 0000.

Other support services

  • A young tattooed person is sitting on the floor with their back against a wooden slatted fence. They are looking out into the open and smiling.

    Mental health and wellbeing 

    Support to help you manage your own mental wellbeing, and help others to do the same.

  • Casual dressed man wearing glasses is sat in a coffee shop. He is making notes in a pad that he is holding.

    Financial support 

    From one-off grants to help you in a crisis, to useful tools like our budget planner and benefits calculator.

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