Personal Independence Payment: a simple, step-by-step guide for screen workers

If you work in film, TV, or cinema and have a long-term health condition or disability, this guide shows how the Turn2us PIP Helper can support your benefit application 
21 November 2025 

Please note: this is general guidance, not legal advice. Policies change, please always check GOV.UK for the latest rules and processes (or something similar).

Understanding the Personal Independence Payment application process

Personal Independence Payment (also known as PIP) is a benefit that helps with extra costs if you have a Disability or a long-term physical or mental health condition. 

Applying for this benefit can feel overwhelming, especially if you’re not sure where to start or what to expect. The process can take a long time, and finding the right information in one place can be difficult. That’s why Turn2us created a tool that can help you with your Personal Independence Payment application.

There are various reasons why people apply for Personal Independent Payment while working behind the scenes, for example:

  • Support with transportation to your office or on-location set
  • Being able to afford a suitable chair for working long hours while at home during an edit
  • Or getting specialist treatment to help you be able to return to work 

But, when it comes to filling out the PIP form, some people don’t know what to do when a decision comes through or don’t realise that they’re eligible to begin with. For example: 

  • You can ask for your assessment to be recorded or rescheduled if it doesn’t suit your needs
  • Guidance on what to do if you realise information about your condition was unintentionally left out of your form
  • You can appeal if you don’t feel you’ve received the right level of award following your application

How the Turn2us PIP Helper can support you

The Turn2us PIP Helper breaks the process down into six easy-to-follow stages: 

  1. Check your eligibility and start your claim – find out if you might qualify for PIP, and how to start a claim
  2. Find what PIP award you’re likely to get and prepare for the PIP form
  3. Get personalised tips for each question in the form, tailored to your responses in the tool, so that your answers are clear and accurate
  4. Prepare for your assessment – learn what to expect and how to feel more confident
  5. Understand your award letter – what the decision means and what to do next
  6. Appeal if needed – know your rights and how to ask for a review if you disagree with the decision

A free, confidential and accessible information tool, the PIP Helper has been designed with people who’ve been through the PIP process themselves.

Whether you’re just starting the application process or need information about appealing a decision, the tool guides you through every stage, helping you feel more in control and informed. At each stage, the tool provides useful information, tips and details about your rights.

You can also create an account to save your progress and get helpful reminders as you move through each stage of the PIP application process.

Please note: the time it takes to fill in the application for PIP and to receive a response varies on a case-by-case basis.

What else can the PIP Helper support you with?

The PIP Helper offers more than just information. It also prioritises your wellbeing and helps build your confidence at every stage. It’s designed to make you feel less alone in a process that can often be confusing or overwhelming. 

The Turn2us PIP Helper is here to support you every step of the way. Try now and take the next step towards getting the support you deserve. 

A behind-the-scenes industry worker is sat using their phone whilst on set

Turn2Us PIP Helper tool

Support for 16+ adults with the extra costs of living due to a health condition or a disability